Meet the Experts

Lew Bayer Small

Lew Bayer, President of Civility Experts; Founder and Executive Director of Center for Organizational Cultural Competence; Certified Culture Coach®, Founder and Chair- International Civility Trainer’s Consortium; Mentor; The Chicago School of Civility; Board Member, A Civil Tongue, Advisor, The Etiquette House, Chair, The Macaroni and Please Civility for Children Initiative, Founder, Because It Matters Canada, President Manners Matter World-wide, Master Trainer- The Canadian School of Service; Faculty CMC, Faculty Georgetown Center for Cultural Competence; Level 1 Occupational Language Analyst; Certified Intercultural Communications Facilitator; Essential Skills Profiler; Published Author; National Columnist.

Louise Fox

Louise Fox, Director of Eastern Operations; President Etiquette Ladies, CEO Etiquette Leader; Founder and spokesperson,; Certification Panelist and Master Trainer, ICTC; and Executive Director the Canadian School of Service; Cordon Blue Trained Chef; Etiquette coach for Women’s Network top rated television program “Style by Jury,”; consultant on the Food Networks show “Chef School,” ; guest expert on the Slice Network’s “Mom Show,” “Downright Domestic”  “Rich Bride Poor Bride” ,“Dating 201” and numerous other television programs; Etiquette coach for the Toronto Argonauts Cheerleaders; Instructor at Georgian College; Published Author; and National Columnist.

Dawn Devices

Dawn Windsor, Logistics Director COCC; President Windsor Web Creations; Program Director, Educator at Do You Know What Your Kids Know – Internet safety programming for the whole family.


Brad Bayer, as President of the Hospitality and Service Training Division for Civility Experts Worldwide,Brad is an ICTC Certified Master Trainer, and Regional Consultant for the Toronto-based International School of Service. His responsibilities include design, promotion, sale, and delivery of Civility and Service programs for hospitality and tourism organizations and for supporting the Civility Experts Affiliates who deliver the Civilized Service programs.

Janet Calgary

Janet Desautels, B.A., B.A., LL.B, is an experienced corporate trainer and facilitator.  Her philosophy is incorporated into her facilitating approach: “Engage, Connect and Collaborate.”  Janet actively promotes effective communication within and between diverse work groups in every skills training and facilitation session.  “Bridge-building” is the foundation of her work.  She is deeply committed to fostering understanding and connection between people thus enabling them to effectively communicate to achieve desired results.  This is essential in our increasingly global business world.

Janet is uniquely qualified to assist diverse work groups and teams toward their desired targets.  Janet`s legal training and experience lends strength to her approach and depth to the training she provides.  Logical reasoning, good judgement and analytical abilities, among many other skills, are core strengths bestowed by legal education.  She earned her legal degree (LL.B) at the University of Calgary in 1993, and was a member of the Law Society of British Columbia for 10 years, and a member of the Law Society of Alberta for 13 years.  She earned a B.A. in Philosophy in 1990, and a B.A. in Sociology in 1988.

Giovanna McGrath

Giovanna McGrath, Director, Civility ExpertsUSA; Mentor and Trainer, Instructor- Because it Matters, Founder- Happy at Work™-It’s All About the Giggle Inc.; Program Coordinator, Gulf Coast Foundation Leadership Institute.


Marwan Asmar is the Civility Certified Master Trainer and authorized reseller for Civility at Work® and Courtesy Coach® Trainer programs in Lebanon. Marwan believes that naturally, Civility is in our body, we just have to show it. That’s why his trainings & coaching are stamped with customized program design based on the body preparation on How to show your skills & improve your personal identity through any kind of relationship with a touch of acting coaching based on motivational approach and sports spirit. Marwan’s experience includes: 12 years M.I.C.E industry specialist, 10 years TV production experience in leading TV stations in the Arab countries & the   Middle East. -Master Certified Civility Trainer (ICTC) Certified Courtesy & Character coach -Founder & President of Roleplay NGO with a goal to boost the social intelligence of people and especially children.  President & CEO of « La Maison de L’étiquette ».-Author of Etiquette and communication books for children & youth. Accomplished Training Program designer such as the”BLT technique”.

Mary K Thomas

Mary K Thomas, speaker, writer, and newspaper columnist. Delivers an encouraging message using ancient wisdom, country candor, and a little bit of humor.

Jill Latchislaw

Jill Latchislaw, Recruitment and Retention Specialist for Civility Experts; HR Generalist; President, The Career Concierge; Transition Services Specialist; Culture Coach®


Tara Crawford, Director of Business Development for, Project Manager; Macaroni and Please Civility in Schools Initiative, member International Civility Trainers’ Consortium, and Children’s Character, Confidence and Courtesy Coach™. Recent- co-author The Power of Civility.  Effective June 2011, Tara has also taken on the Editor role for Civility at Work Online Magazine scheduled to launch November 1, 2011.

Lauren Capri

Lauren Capri is a professional spokesmodel and sponsored athlete for Rocco Remy- a brand that represents beauty, strength, pursuit and fearlessness. She brings a keen instinct for impression management, a strong background in client services, and hands-on expertise in fashion and beauty. Her first order of business is to launch Canada-wide programming for In Good Company Franchise opportunities and brand and build Civility Experts signature *Real Beauty Boot Camp*, an *Executive Finishing School* Certificate program and a one of a kind *Master Certified Image Professional Certification Program – an international image course co-developed by Image Flair In Singapore and offered exclusively by Civility Experts Worldwide in Canada.

Yasmin Anderson-Smith

Yasmin Anderson-Smith, AICI CIP, CPBS is president of KYMS Image International, LLC, a Washington DC-based consulting firm specializing in image management, professional development and personal branding training, coaching and speaking. With her high-energy, dynamic style, Yasmin empowers emerging business women and young professionals to attain higher achievement and advancement by aligning their personal brand, appearance and communication with the principles of image and civility. One of a small group of certified image consultants and 360◦ Reach personal brand strategists in the world, Yasmin’s global perspective, proven leadership skills and commitment to community and giving back, underlie has helped individuals and organizations, raise the bar for building confidence, credibility guided by the power of image and civility.

Yasmin is co-author of the books, Executive Image Power and The Power of Civility, (Thrive Publishing, California, USA, 2011 and 2009 respectively). Yasmin serves as VP Marketing for the Association of Image Consultants International (AICI), Director of Affiliate Operations (USA) for Civility Experts Worldwide and Co-Chairs  the AICI Civility Counts Project. In the summer of 2010, Yasmin is also hosts of Marketing Matters, a weekly radio show on on Voice America’s World Talk and is the founder and director of Every Girl Can™, a personal development and life skills empowerment program to help pre-teen and adolescent girls develop confidence, poise, manners and make smart choices. With affiliates in Canada, the USA and the Bahamas, the program has touched the lives of hundreds of girls.

Eunice Tan

Eunice Tan, Civility Experts Partner- Train-the-Trainer Asia Project, Founder Image Flair-Academy of Modern Etiquette Singapore, Co-founder Image Flair-Academy of Modern Etiquette Hong Kong, Founding Member and Master Trainer ICTC; Associate member of The Association of Image Consultants International (AICI); and a certified Professional make-Up Artist.

Olen Juarez-Lim, President and CEO, OJL Consulting; Columnist, Cosmopolitan Philippines; Spokesperson, Dockers Style@Work campaign; Lead Contributor, Cosmo Goes to Work Campaign; First Filipina to be certified as a Professional Image Development Consultant by the London Image Institute and Imageworks Asia (Singapore); Certified International Etiquette and Protocol Consultant by the Protocol School of Washington; Recipient of the First Level of Certification (FLC) from the Association of Image Consultants International (AICI) – the leading and largest professional association of personal and corporate image consultants worldwide; AICI’s Ambassador for the Philippines; Co-chair AICI Civility Counts Initiative; Culture Coach-Philippines, Center for Organizational Cultural Competence, Affiliate and Official Train-the-Trainer Representative in Philippines for Civility Experts Worldwide.

Maria Cucinotta is founder and Chief Executive of  The Image CEO – (Civility and Etiquette Officer) and specializes in Image Consulting, Personal Branding, Presentation Training and Civility and Etiquette Training and Coaching. Maria is a Certified Professional Image Consultant and is the first Australian Image Consultant internationally certified as a Reach  Personal Branding Strategist. Maria Cuci is a member of the Association of Image Consultants International, AICI the Vice President of Marketing for AICI Sydney, and is also a member of the International Civility Trainers’ Consortium, ICTC. Maria is also a certified Master Results Coach and Neuro-Linguistic Programming (NLP) Practitioner and Trainer. She has gained Diploma status in Counselling and is a Certified Life Coach.

Randa Mufarrij motivates globally minded business owners to align their personal brand, image, life goals and networks for optimum success. Her international experience and depth of knowledge in personal branding and civility make Randa a Certified Image Consultant with an edge.

For over a decade, Randa has worked with professionals in Montreal, Dubai and Lebanon. Her cross-cultural experience in human resources management, event planning, fashion and aesthetics have sharpened her understanding of beauty and human development and help her connect with clients.
Randa uses an integrated approach that centers on personal responsibility. As a Reach-Certified Personal Branding Strategist, Randa is among the first image consultants trained to guide entrepreneurs in the discovery of their unique value in order to develop their authentic, memorable style. In her Civility in Action Model© programs, participants achieve the best outcomes through genuine respect and communication.

Randa is a Co-Chair for the Civility Counts Project Ambassadors Program of the Association of the Image Consultants International, and is the recipient of the 2010 AICI Civility Star Award. She is an active member of Dorval City Toastmasters Club, Quebec and has obtained certifications in Neuro-linguistic Programming and Human Resources Management from McGill University.

Alejandra Marro

Ale Marroquín is President and founder of Ale Marroquín, Imagen y Protocolo de Negocios, Mexico. She specializes in transforming professional and personal image and communication skills, through seminars and personal coaching. Ale joined the Civility Experts Worldwide team as the Director of Affiliate Operations- Mexico in June 2011.  After acquiring 20 years of experience with private clients in the financial industry, Ale recognized a need for executives to present themselves more positively and so armed with color training with Debra Lindquist, personal style with Elaine Stoltz at Stoltz Image Institue in Dallas, TX and personal training from Juanita Ecker at Professional Image Management as Protocol and Etiquette Consultant. Ale is a member of AICI (Association of Image Consultants International) and a candidate for FLC certification.  She publishes a weekly blog and is present in social media, working to be unique in image, civility and etiquette in Mexico. Ale is also a member of ICTC and candidate for Master Trainer status.

Penelope Paik

Penelope Paik is founder and CEO of Civility Concepts in Hawaii, USA. In addition to being an APEC 2011 trainer and a Master Trainer for People Skills, and a certified Human Relations Trainer for the US Air Force. She is also a candidate for Master Trainer status and a member of the International Civility Trainers’ Association and a member of the Association of Image Consultants International. Building on her Master’s degree in Speech Communication from University of Minnesota, and a degree in English from University of Hawaii, Penelope has expanded her communications expertise to include an ambassador role for the AICI Civility Counts Project, publishing a co-author book The Power of Civility, and most recently, taking on the role of Director of Affiliate Operations- Hawaii, for Civility Experts Worldwide.

Mary Liu

 Mary Liu, Hong Kong’s Affiliate is the Chinese Culture Coach for Civility Experts Worldwide. She organises Chinese Etiquette and Protocol Workshops for Corporate or individual executive prior to their China visit. The one day or tailor made program includes,

  • Chinese Culture
  • Greeting and introduction
  • Business meeting etiquette
  • Social gathering and gesture
  • Dinning etiquette
  • Gift-giving taboo

Mary is a member of International Civility Trainer Consortium (ICTC). She specialized in delivering training in Chinese etiquette, Western table manners and customer serivce in English, Mandarin and Cantonese languages. She has had work experiences with global nenowned Corporates such as United Airlines, STAR TV – Channel [V] and Airport Authority Hong Kong which groomed her to become a person with International perspective. She has been asked to be the speaker of customer service seminars for airport delegates from Mainland China, Canada, Australia and Japan. In 2008, Mary was inivited to be the social etiquette trainer for the Beijing Capital International Airport (BCIA) – Airport Ambassador Programme. Mary had resided in Taipei, Hong Kong and Canada in the past 20 years, and now she is based in Hong Kong and frequently travels to China for business. For detail programme arrangement, please contact or email direct to or via phone (852) 9418 5077.

Emily Wood, is a Winnipeg-based writer and graphic designer originally hailing from Great Britain. She has been writing professionally since 2008 and has been published in newspapers, national magazines, and in several online communities, and has been in the field of graphic design since 2004. She is also a proud member of the Manitoba Writers’ Guild, enjoys writing fiction, and specializes in creating professional résumés/CVs and cover letters. As well as establishing and monitoring several social media presences, Emily writes and maintains a personal blog which receives over 5,000 views per month.  She has extensive experience in marketing and advertising, and is proud to deliver distinctive, memorable and unique written and visual solutions for both corporate and individual needs. Find Emily’s online portfolio at Effective August 7, 2011, Emily has taken on the role of Director, Public Relations and Brand Development for Civility Experts Worldwide.

Christy Enebeli draws extensive experience from her working experience in various international organizations and her proven track record of excellence, positive attitude and outstanding performances at the work place. She holds a bachelor’s degree in Electronics/ Computer Engineering and graduated as the best graduating female student and the most outstanding female student at her faculty.

Having incorporated manners and more consults for the training of cultural competence and civility, she also works closely with teens and children in role modeling the same. Her passion for civility was born from the positive upbringing of character, virtue, grace and manners imbibed from her parents and the successful relationships she had built through her good manners and civility.

Jacqueline Hope, B. Comm. (Hons), M. Ed (Candidate) is president of KIBO Group, a consulting firm specializing in custom curriculum development, instructional design and train-the-trainer programs.

With over 20 years experience as a professional educator, including five in Japan, Jacqueline is committed to developing curriculum and training solutions that are accessible, engaging, experiential, and tailored to learner needs. Skilled in writing for diverse audiences, Jacqueline has honed her craft
designing, adapting and facilitating training programs, courses, seminars, and presentations for local, national and international stakeholders in industry,
secondary/post-secondary institutions, language schools, and non-profit organizations.

Jacqueline’s teaching and facilitation experience includes a broad repertoire of topics, such as adult education principles, office professionalism, communications, administrative procedures, customer service, entrepreneurship, financial literacy, program replication, and English as a Second Language.  A professional musician, Jacqueline is passionate about making musical education accessible to all, having served as President of the Manitoba Conservatory of Music and Arts from 2005-2009, and now volunteering her time with Status4, an organization focused on providingrecreational musical opportunities for at-risk youth.

Civility Experts is the civility training division of The Center for Organizational Cultural Competence so works closely with their team of experts which includes:

  • E.A.L TrainingJulie Bell, Winnipeg, Manitoba
  • Director of OPERATIONS- Civility Experts Worldwide- Canadian School of Service. – Brad Bayer, Winnipeg, Manitoba, Canada
  • Emotional IntelligenceMarg Forbes, Saskatoon, Saskatchewan
  • Civility, Etiquette, Protocol & Canadian Workplace Culture Coach™Louise Fox, Toronto, Ontario
  • Program Director; Culture at Work COCC Calgary, Alberta – Janet Desautels
  • Conflict ResolutionJoyce Odidson, Winnipeg, Manitoba
  • Canadian Language Consultant, Canadian Culture Coach™ QuebecLucy Bertoldi, Montreal, Quebec
  • Certified Essential Skills Analyst, National Occupational Standards Writer/Editor – Jill Stafford, Calgary, Alberta
  • HR & Performance Management – Michelle Painchaud, Winnipeg, Manitoba
  • Cultural Concierge ServicesMelenie Olfert, Winnipeg, Manitoba
  • Online Business Development – Dawn Windsor, Winnipeg, Manitoba
  • International Marketing Strategist & Culture Coach ™ ChinaNuo Yang, Winnipeg, Manitoba
  • Organizational CapacityLaurie Flasko, Niagara Region, Ontario
  • Public Speaking & Communications & Culture Coach™ LebanonNada Daher, Beruit, Lebanon & Dubai, UAE
  • Culture Coach™ IndiaNishu Varma, India
  • Children’s Character Coach™ Singapore Eunice Tan, Singapore
  • Culture Coach™ DubaiCutella Dias, UAE
  • Culture Coach™ MalaysiaYati Senu, Malaysia
  • Culture Coach™ Hong KongProfessional Image and Self-Development – Lesley Watt, Hong Kong
  • Culture Coach™ USAPatrick Vonasek, Chytonya Dupree, Violet Chesney & Tina Rodgers, Texas and Indiana, USA
  • Culture Coach™ Philippines – Olen Juarez-Lim
  • Culture Coach™  Hong Kong – Chinese Culture Coach – Mary Liu
  • Certified HRSDC Essential Skills Profile Analyst, PLAR & Workplace Readiness Culture Coach™Louise Nichol, British Columbia
  • Corporate Efficiency Strategist, US Market Expert- Ralph Miller, Florida, USA
  • Corporate Efficiency Strategist, US Market/Healthcare Specialization- Giovanna McGrath
  • Director of Affiliate Development for Lebanon – Randa Mufarrij
  • Director of Affiliate Operations for Mexico – Ale Marroquín
  • Director of Affiliate Operations for Hawaii – Penelope Paik
  • Public Relations & Brand Development – Emily Wood
  • Instructional Design – Jackie Hope