A man eager to get to his job interview pushes another public transit user out of the way and tells him to go forth and multiply – with himself. The commuter arrives at his appointment, only to discover that the gentleman he swore at is none other than the executive waiting to interview him.

This actually happened recently in London and not surprisingly, the story went viral. It obviously touched a nerve, since many of us can relate to being mistreated by our fellow commuters and quietly hope for retribution. But such incivility doesn’t stop when we get off the train. Rudeness permeates the workplace, too, and it’s just plain bad business.

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