WORKPLACE CIVILITY ASSESSMENT

Is your organization susceptible to, or already infected with, the incivility virus?  Here is a quick-check of your organizational vital signs for SYMPTOMS OF VIRAL INCIVILITY in the workplace:

• persistent miscommunication; nonresponsive employees, misunderstandings, arguments, withholding of information, lack of effective internal and external communication strategies
• diminished employee morale; negative attitudes, lack of energy, poor engagement, lowered corporate confidence and measureable lack of accountability
• decreasing productivity; lateness, laziness, reduced quality and quantity of output, diminishing collaborative effort
• increased customer service complaints; visible decrease in product and/or service standards
• growing gap in alignment between corporate goals and leaderships’ abilities; lack of integrity and ethics
• inability for organization at one or more levels to adapt effectively to change
• growing cultural and communication barriers with/among employees and customers
• increased difficulty recruiting and hiring competent personnel
• inability to build and maintain capacity
• difficulty identifying and/or practicing core corporate values

There are measurable links between the above listed symptoms of incivility and bottom-line business metrics. If you can identify 3 or more of the symptoms listed above as current issues in your workplace, incivility could already be costing your organization money, time and personnel. Left unchecked, these symptoms could have significant, irreparable impact to your business.

Fostering civility at work requires that an organization have clear standards, and that there is opportunity and ability to increase competency in the following four areas:

• General knowledge of Business Etiquette
• Understanding of the key tenants of civility which as outlined by Dr. P. Forni of the Johns Hopkins Civility Project are: respect, restraint, and responsibility
• Increasing Social Intelligence
• Building Cultural Competence

Accordingly, in addition to Civility at Work™ assessments, Civility Experts also offers workplace assessments in Social Intelligence, Multiple Intelligences, Cultural Awareness, Organizational Culture, and Cultural Competence.