Dr. Renee Baker and her team of Civility Experts affiliates located in Florida, New Jersey, New York and Pennsylvania are internationally recognized leading experts on civility in the workplace. The team of social architects are working to change organizational environments through in-person or online assessments, training, consulting, workplace initiatives, and related supports. Since 2016, the team has been been helping organizations increase profitability, competency, efficiency, retention, and engagement.

Choosing civility can have immeasurable benefits. With a focus on social intelligence and culturally-competent communication, the global team at Civility Experts – which includes 521 affiliates in 49 countries — has supported hundreds of organizations all around the world in building better workplaces.

Civility Experts Florida, New Jersey, New York, and Pennsylvania also has the following subsidiaries:

In Good Company Etiquette Academy & Finishing School Florida, New Jersey, New York, and Pennsylvania.

We offer online and in-person courses and certifications for anyone wanting to become a civility coach or trainer.


Dr. Renée Baker, MCCT®, CCT®,CPCC®, RCC™

Training Director


Dr. Renée Baker is a strategic corporate executive, dynamic speaker, visionary entrepreneur, and an energetic master-certified civility trainer. Many years ago, she made a personal and professional commitment to choose civility and influence others to do the same. For the last five years, Dr. Baker has been a catalyst for leading civility in the workplace training as the franchise owner and trainer director of the multinational civility training organization, Civility Experts and Etiquette Academy In Good Company with locations in Florida, New Jersey, New York, and Pennsylvania.

Building on lessons learned over the last 20-plus years working in corporate America, Dr. Renée Baker is committed to helping leaders cultivate a civility mindset within organizations and educating them about the consequences of uncivil behaviors in the workplace. Dr. Baker offers transformational keynotes, workplace and cultural change readiness seminars, and leadership workshops.

She is committed to helping organizations cultivate a civility mindset and educating them on the consequences of uncivil leadership and behaviors in the workplace.

Dr. Renée Baker has been trained and mentored by an international expert in civility, Dr. Lew Bayer. She holds the International Civility Training Consortium Master Certified Civility Trainer®, Master level Certification as a Courtesy Coach® and Civility at Work Trainer®. She is also a registered corporate coach. Through her Good Company Etiquette Academy in Florida, New Jersey, New York, and Pennsylvania, Dr. Baker and her team offer dining and social skills training for all ages.

Originally from Southern New Jersey, now a proud resident of sunny St. Petersburg, Florida, Dr. Baker balances her time between teaching leadership, civility, and executive branding and her executive position at a financial services organization incorporated into her training. What’s next? Watch for Dr. Baker’s book, Lead and Be Civil, coming in 2022.


“Let us go down in history as the generation which not only
understood what needed to be done, but a generation which had the strength,
the self discipline, and the resolve to see it through”

– Margaret Thatcher


Sample Presentation Topics


Inclusive Leadership

Recent events have sparked critical dialogues at many organizations and have reinforced the need for companies and leaders to increase efforts around diversity. Now more than ever, it is incumbent upon leaders to help create an environment where people of diverse backgrounds work together to break down systemic barriers that have created racism, injustice and economic disparities in organizations.

Civility at Work

Civility in the Workplace (Understanding the cost of rudeness to business)
Rationale: Incivility costs! If you had a penny for every apology, every minute of telephone tag, every negative impression, and every unnecessary meeting would you be rich? Join master civility trainer, Dr. Renée Baker, for a practical and thought-provoking presentation tangible cost of rudeness to business.

Overview for 60 minutes:

  • The tangible cost of rudeness to business: stats and facts.
  • What are the causes of incivility in the workplace?
  • 3 simple approaches to increasing respect and leadership at work

Keynote Presentations held virtually or in-person.


Workplace Training

Civility improves morale, productivity, retention, and even the bottom line. Could incivility be a problem in your workplace?

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Business Etiquette

Fine-tune your professional skills, present a polished image, navigate corporate events and more with our Business Etiquette workshops series: Just Plain Rude, Corporate CourtesiesHow to Avoid Being a Cocktail Weenie™: Mixing Business with Pleasure and Corporate Dining and Entertaining for Business.

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Civility Culture Assessment

The Compass Assessment provides a needs assessment framework across four core conditions that have been shown to impact the effectiveness of training in four key competency areas required to build a culture of civility in your workplace.

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Communication Etiquette

Whether verbal or non-verbal, in person, in print or online, our communications send a message. Learn how to communicate effectively and courteously in any medium with our Communication Etiquette workshop series: High Tech Talk and Communicating Confidence and Competence.

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Social Intelligence

We’re pleased to offer this exclusive, ground-breaking training in Social IQ. Developed by Lew Bayer, President of Civility Experts Worldwide, these courses are based on research that found that up to 85% of our long-term success in life and work is based on our Social Skills.

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Our Products

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The 30% Solution

What would you do with 30% more profit? Research shows that organizations that actively engage in civil communications and foster a culture of civility experience an average 30% increase in retention and profitability. The 30% Solution offer insight about how to build a culture of civility in your workplace.

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The 30% Solution Templates Workbook
and Online Course

Learn how to implement a civility initiative in your work place and increase retention, engagement and profitability.

Order Online Course

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Get in Touch




For more information about our workshops, training, events and more, please get in touch. Schedule a meeting with Dr. Renée Baker directly, email us at info@civilityexpertsflorida.com fill out the form above.


Civility Experts Florida is a Licensed Distributor of Civility Experts Inc. Worldwide. All rights reserved. No content on this page may be copied or used without permission from the Copyright Holder. Contact info@civilityexperts.com.