Leadership & Civility LLC offers services in New York, New Jersey, Philadelphia, and Florida. We offer civility training, civility train-the-trainer certification, civility workshops and webinars, business etiquette training, civility books and materials, organizational workplace and civility assessments, “Start a Civility Initiative” kits, social intelligence and cultural competence coaching, keynote presentations, international business etiquette consulting, and much more.


Dr. Renee Baker

Training Director


Dr. Renee Baker is committed to helping leaders cultivate a civility mindset within organizations and educating them on the consequences of uncivil leadership and behaviors in the workplace.

A corporate executive, professional speaker, and scholarly practitioner, Dr. Baker-who is a candidate for ICTC Master Civility Trainer Status, as well as a certification program reseller with Civility Experts Inc.-offers transformational keynotes, workplace and cultural change readiness seminars, and leadership workshops.

Originally from New Jersey and a recent transplant to sunny St. Petersburg, Florida, Dr. Baker balances her time between teaching leadership and civility and her executive marketing position, which she incorporates into her training. What’s next? Watch for Dr. Baker’s new book, Lead and Be Civil, planned for release in the summer of 2018.


“Let us go down in history as the generation which not only
understood what needed to be done, but a generation which had the strength,
the self discipline, and the resolve to see it through”

– Margaret Thatcher



Civility at Work

Civility training has been proven to improve morale, productivity, retention, and even the bottom line. Could incivility be a problem in your workplace or organization? Find out more about our Civility at Work workshops series with Civility Works and Setting Workplace Standards, by downloading our guide.


Business Etiquette

Fine-tune your professional skills, present a polished image, navigate corporate events and more with our Business Etiquette workshops series: Just Plain Rude, Corporate CourtesiesHow to Avoid Being a Cocktail Weenie™: Mixing Business with Pleasure and Corporate Dining and Entertaining for Business.


Professional Image

First impressions do matter, but a polished appearance can be overshadowed by a negative attitude. Master the elements of image, attitude, communication, and confidence! Join Chicago’s Business Etiquette Experts for the entertaining and practical workshop The Polished Professional.


Communication Etiquette

Whether verbal or non-verbal, in person, in print or online, our communications send a message. Learn how to communicate effectively and courteously in any medium with our Communication Etiquette workshop series: High Tech Talk and Communicating Confidence and Competence.


Social Intelligence

We’re pleased to offer this exclusive, ground-breaking training in Social IQ. Developed by Lew Bayer, President of Civility Experts Worldwide, these courses are based on research that found that up to 85% of our long-term success in life and work is based on our Social Skills.


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The 30% Solution

What would you do with 30% more profit? Research shows that organizations that actively engage in civil communications and foster a culture of civility experience an average 30% increase in retention and profitability. The 30% Solution offer insight about how to build a culture of civility in your workplace.

The 30% Solution Templates Workbook
and Online Course

Learn how to implement a civility initiative in your work place and increase retention, engagement and profitability.


Get in Touch




To get in touch with us directly, please email lreneebaker@me.com.


Leadership & Civility LLC is a Licensed Distributor of Civility Experts Inc. Worldwide. All rights reserved. No content on this page may be copied or used without permission from the Copyright Holder. Contact info@civilityexperts.com.