Training Solutions

Designed to Create Measurable Improvements


Civility Experts offers training solutions in: Civility, Social Intelligence, Building Social Capital, Cultural Competence, Relational Wealth, Communication Skills, Business Etiquette, Civility Initiatives, Professionalism, Cross-Cultural Issues and Diversity, Managing Change, Etiquette around the World and more. Each solution is customized to your needs and is designed to create measurable impacts that contribute to improvements in:

  • Morale
  • individual employee confidence
  • competence in key skill areas understood to impact ability to convey civility
  • retention
  • profitability
  • overall stamina and resilience of work team
  • cooperation and collaboration

Civility Experts offer workshops, keynotes, and training in the following areas:

  • Civility at Work™
  • Culture at Work™/Cultural Competence
  • Social Intelligence/Social Capital
  • Business Etiquette
  • Communication
  • Leadership
  • Building a Culture of Civility
  • The Civility Matrix® – addresses four core competency areas:
    • Continuous Learning
    • Systems Thinking
    • Social Intelligence
    • Cultural Competence


Download some sample outlines here.


Civility Works

Bestselling Session


Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions….the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace. Download expanded outline here.


The Civility Culture Compass®
and The Civility Competency Matrix®

New in 2016


Civility Experts is pleased to launch the Civility Culture Compass® and the Civility Competence Matrix® These ground-breaking tools help organizations pinpoint conditions that may be contributing to a culture of incivility and offer strategic training solutions to address skill gaps in four key competency areas. Learn more.