About Us2022-11-30T16:47:27-06:00

About Civility Experts Inc.

Civility is its own reward


Civility Experts Inc. is recognized internationally as the leading expert on civility in the workplace. We are social architects working to change organizational environments through in-person or online assessments, training, consulting, workplace initiatives, and related supports. Since 1999, we’ve been helping organizations increase profitability, competency, efficiency, retention, and engagement.

Choosing civility can have immeasurable benefits. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 398 affiliates in 46 countries — has supported hundreds of organizations in building better workplaces.

Civility Experts owns, or manages, the following subsidiaries:

We also offer online certification for anyone wanting to become a civility coach. Access our database of online civility training tools and materials here.


About the Founder

Dr. Lew Bayer (MCCT, ESP, CICC, HON. DOCTORATE) is an author, speaker, entrepreneur and the world’s foremost expert on civility. Many years ago, she made a personal and professional commitment to choose civility every day. For 22 years Dr. Lew Bayer (hon.) has been internationally recognized as a leading civility expert.

She suggests “in choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity, and humility that civility engenders.”

A 14-time published author, two of her books, The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability and Golden Rule Civility: An Action Plan for Building a Global Culture of Honour, are international bestsellers.

Lew is one of only 14 master civility trainers in the world. She is a distance faculty member at Georgetown University Centre for Cultural Competence, a long-term facilitator at the Canadian Management Centre in Toronto, ON, an instructor on social justice at the Manitoba Institute of Trades and Technology, a master trainer for the Canadian School of Service, a certified High Style Impression Management Professional and a certified Culture Coach®.

Lew has also taken on a role as a Global Advocate and Director of Global Licensing for Champion Humanity for use in Workplace Environments. Champion Humanity is a global initiative of the Aegis Trust, a UK-based, leading international organization dedicated to preventing future genocides and promoting humanity worldwide. She has also become a Master Certified Champion Humanity Educator through the Champion Humanity Centre in Kigali, Rwanda, established and run by the Aegis Trust.

To read more about Lew and her accomplishments or book her as a speaker, please visit lewbayer.com.

ANNOUNCEMENT- Civility Experts, Inc. is pleased to welcome Michelle Gashyna Clarke as our new Director of Business Operations



Civility Works Everywhere


Since 1999, the expert team at Civility Experts Worldwide has worked with a range of clientele in many industries including:

  • legal
  • financial
  • accounting
  • academic
  • insurance
  • customer service
  • hospitality
  • government
  • education
  • banking
  • tourism
  • retail
  • medical
  • pharmaceutical
  • human resources
  • technical
  • associations
  • not for profit groups
  • and many more…

For additional information about our clients and services or for references, contact us.


From our Affiliates, Licensees & More

cew-title-separator“Lew has broad experience in dealing with a number of different organizations and the issues that can arise from cross-functional teams. Her knowledge, approach and fact-finding skills are carried out in a spirit of collaboration listening to all levels and determining an agreed course of action to achieve the results required.”

– Adrian Schilke, Pan Pacific Hotel, Vancouver

“It is indeed a pleasure corresponding with you. I have had the opportunity to take some of your online courses, and I must say that they were very helpful and precise.”

– Nishu Varma, Haryana, India

“I wanted to take a few minutes to say “thank you” for helping me pursue my dream. I have always wanted to start my own etiquette company. “

– Char Epting, The Inspirational Charm School, Chicago

“Very informative, your passion for the subject is quite evident. This was most enjoyable.”

Allison Squires, Hospitality Instructor

“Absolutely fabulous! Very professional, excellent food and good information. I would recommend your courses without hesitation.”

– Christine Van Cauwenberghe, Lawyer

“Becoming a reseller for Civility Experts Worldwide for Canada West has been an amazingly rewarding experience.  I was very excited to and nervous when I started, but the continued support and business enhancements made my experience effortless.   Lew Bayer and her wonderful team at Civility Experts Worldwide always manage to offer advice and point me in the right direction.  It has been an incredible journey with so many rewards including business development and revenues and also personal as well.   I am so very happy I took the opportunity to be a reseller for Canada West.  I never look back but just so enthusiastic about the incredible opportunity I have in front of me.

Recently I decided to add more credibility to my Industry Leader Business Trainer program.  The best option is to get the program validated thru the International Civility Trainers Consortium  (ICTC).  Along with the many supports and the ease of the exam process, I found that the ICTC allowed me to streamline my accreditation process for my students. Ultimately ICTC allowed me to build my international reputation for myself along with adding my student’s integrity and credibility to their businesses as well.

Thank you”

– Jessica LoRusso, Powered Profit and Civility Experts Canada West

Ms Jessie Lin Brown was recruited as an Assistant Professor level instructor to teach a course in EMBA of Business School of Soochow University in Spring Semester of 2017. All students in this class have highly appreciated the fruitful and well-designed course content and responded very positively to the dynamic way Ms Lin instructed in the class. They all regarded this course to be a very valuable class which improves their confidence and social ability in their job market. As the Dean of Business School, Soochow University, I appreciate the contribution ofMs Lin to our Business School as well as to our EMBA students.Ms Lin for sure is  one of the best experts in this field of International Etiquette.” –

Dr Tsu-Tan Fu,  Dean, Business School, Soochow University

cew-separator in-good-comapny-finishing-school-etiquette-academy-logo-retina

cew-title-separatorSince 1999, the team at Civility Experts Worldwide has been offering social skills training for all ages. One of the most successful aspects of this training for children is a full, 5 day program called Courtesy Camp. Courtesy Camp is just one of twelve signature social skills programs for children, youth, and teens, ages 4-25, that are included in the In Good Company Etiquette Academy & Finishing School License – an opportunity for individuals and/or organizations to become certified and licensed to use the comprehensive training tools and successful etiquette school business model created by Lew Bayer, President Civility Experts Inc. To learn more about this opportunity, visit the In Good Company site.


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