About Civility Experts Inc.

Civility is its own reward



Lew believes that “Civility is its own reward”. She suggests that “In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity, and humility that civility engenders.”

For 18 years Lew Bayer has been internationally recognized as a leading civility expert. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 147 affiliates in 39 countries has supported 100’s of organizations in building better workplaces. In addition to her role as CEO of multinational civility training group Civility Experts Inc. www.CivilityExperts.com , Lew is Chair of the International Civility Trainers’ Consortium, President of The Center for Organizational Cultural Competence www.culturalcompetence.ca, and Founder of the In Good Company Etiquette Academy Franchise Group www.ingoodcompanyetiquette.com

Hew new book, which became an international bestseller, The 30% Solution, makes Lew a 10-time published author. Lew donates her time as Director of the National Civility Center, and she is also a proud Mentor for The Etiquette House, a member of the Advisory Board for A Civil Tongue, a national magazine columnist, and has contributed expert commentary to over 60 online, print, and television publications. Lew is one of only 5 Master Civility Trainers in the world, a distance faculty member at Georgetown University Center for Cultural Competence, a long-term facilitator at the Canadian Management Center in Toronto Canada, a Master trainer for the Canadian School of Service, a certified Impression Management Professional and a certified Culture Coach® who also holds credentials in Intercultural Communications, Essential Skills, and Occupational Language Assessment.

Lew is a 6-time nominee for the RBC Canadian Woman Entrepreneur of the year. She was previously awarded Manitoba Woman Entrepreneur in International Business and she was the first Canadian to receive the prestigious AICI International Civility Star Award.

Civility Experts Inc. manages The Civility Speakers Bureau www.civilityspeakers.com offer online certification, www.civilityexpertsonline.com and offers the largest array of civility training tools and materials available in the world at www.civilitystore.com.

It is a combination of the collective experience of the world-wide affiliate team, the leading-edge training solutions and the team’s ability to customize to their client’s need that leads to the sometimes immeasurable bene­fits that choosing civility brings. These outputs include increased social capital, trust, social intelligence and culturally competent communication – and together these impacts result in efficiency, competency, retention and bottom line results.



Civility Works Everywhere


Since 1999, the expert team at Civility Experts Worldwide has worked with a range of clientele in many industries including:

  • legal
  • financial
  • accounting
  • academic
  • insurance
  • customer service
  • hospitality
  • government
  • education
  • banking
  • tourism
  • retail
  • medical
  • pharmaceutical
  • human resources
  • technical
  • associations
  • not for profit groups
  • and many more…

For additional information about our clients and services or for references, contact us.


From our Affiliates, Licensees & More

cew-title-separator“Lew has broad experience in dealing with a number of different organizations and the issues that can arise from cross-functional teams. Her knowledge, approach and fact-finding skills are carried out in a spirit of collaboration listening to all levels and determining an agreed course of action to achieve the results required.”

– Adrian Schilke, Pan Pacific Hotel, Vancouver

“It is indeed a pleasure corresponding with you. I have had the opportunity to take some of your online courses, and I must say that they were very helpful and precise.”

– Nishu Varma, Haryana, India

“I wanted to take a few minutes to say “thank you” for helping me pursue my dream. I have always wanted to start my own etiquette company. “

– Char Epting, The Inspirational Charm School, Chicago

“Very informative, your passion for the subject is quite evident. This was most enjoyable.”

Allison Squires, Hospitality Instructor

“Absolutely fabulous! Very professional, excellent food and good information. I would recommend your courses without hesitation.”

– Christine Van Cauwenberghe, Lawyer

“Becoming a reseller for Civility Experts Worldwide for Canada West has been an amazingly rewarding experience.  I was very excited to and nervous when I started, but the continued support and business enhancements made my experience effortless.   Lew Bayer and her wonderful team at Civility Experts Worldwide always manage to offer advice and point me in the right direction.  It has been an incredible journey with so many rewards including business development and revenues and also personal as well.   I am so very happy I took the opportunity to be a reseller for Canada West.  I never look back but just so enthusiastic about the incredible opportunity I have in front of me.

Recently I decided to add more credibility to my Industry Leader Business Trainer program.  The best option is to get the program validated thru the International Civility Trainers Consortium  (ICTC).  Along with the many supports and the ease of the exam process, I found that the ICTC allowed me to streamline my accreditation process for my students. Ultimately ICTC allowed me to build my international reputation for myself along with adding my student’s integrity and credibility to their businesses as well.

Thank you”

– Jessica LoRusso, Powered Profit and Civility Experts Canada West

Ms Jessie Lin Brown was recruited as an Assistant Professor level instructor to teach a course in EMBA of Business School of Soochow University in Spring Semester of 2017. All students in this class have highly appreciated the fruitful and well-designed course content and responded very positively to the dynamic way Ms Lin instructed in the class. They all regarded this course to be a very valuable class which improves their confidence and social ability in their job market. As the Dean of Business School, Soochow University, I appreciate the contribution ofMs Lin to our Business School as well as to our EMBA students.Ms Lin for sure is  one of the best experts in this field of International Etiquette.” –

Dr Tsu-Tan Fu,  Dean, Business School, Soochow University

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cew-title-separatorSince 1999, the team at Civility Experts Worldwide has been offering social skills training for all ages. One of the most successful aspects of this training for children is a full, 5 day program called Courtesy Camp. Courtesy Camp is just one of twelve signature social skills programs for children, youth, and teens, ages 4-25, that are included in the In Good Company Etiquette Academy & Finishing School License – an opportunity for individuals and/or organizations to become certified and licensed to use the comprehensive training tools and successful etiquette school business model created by Lew Bayer, President Civility Experts Inc. To learn more about this opportunity, visit the In Good Company site.