Designed to Create Measurable Improvements


Download some sample outlines here or contact us and get in touch with one of our civility experts. We can discuss a customized training solution to meet your needs.


NEW- What would you do with 30% more profit?

Based on international best-selling book The 30% Solution by Civility Experts CEO Lew Bayer


The book represents a ready-to-use tool kit with practical applications for: Business consultants Performance and productivity analysts Workplace trainers Social and communication training facilitators Customer service experts Business owners, managers, supervisors, and individuals who want to build a better workplace. Learn more here.


Civility Works

Bestselling Session


Lateness, bullying, complacency, theft, gossiping, low service standards, dishonesty, poor quality, sloppy dress, cell phone interruptions….the list of rude behaviours experienced in the workplace is endless. Left unchecked, incivility is like a virus that infects our workplaces. This interesting and relevant workshop assesses your current workplace situation, and offers solutions for stopping the incivility virus from spreading in your workplace. Download expanded outline here.


Feature Public Workshops at Head Office

Executive Finishing School

Recent research out of Harvard University suggests that because our long-term success in work and in life is 85% dependent on our “soft skills”, we would all be wise to make sure we are socially competent.

Completion of this 2-day program entitles the participant to a Certificate in Social Competence for Business Professionals.© Download the full outline here.

A Video by Civility Experts Worldwide:



The Civility Culture Compass®
and The Civility Competency Matrix®

New in 2016


Civility Experts is pleased to launch the Civility Culture Compass® and the Civility Competence Matrix® These ground-breaking tools help organizations pinpoint conditions that may be contributing to a culture of incivility and offer strategic training solutions to address skill gaps in four key competency areas. Learn more.