Did you know that you can measure symptoms of incivility at work, including stress indicators, ability to cope with change, job satisfaction, courtesy, and incivility? And, based on those measurements, you can predict how incivility will impact productivity, service standards and the bottom line! Civility Experts is pleased to offer the Organizational Civility Scale TM- (OCS) full-scale and short-form (mOCS) The scale has been approved by the Institutional Review Board at Boise State University. A short-form paper-based assessment is also available, please contact us for more information, or visit www.civilityassessment.com Civility Scale Flier