I thought I was dreaming. But as I scrambled to gather up the pancake fixings I had dropped in the shock of the moment, I realized that I had in fact just heard the Bluetooth-clad woman in front of me apologize. She actually pulled the headset out of her ear and told the grocery cashier [...]
Steven Slater behaved badly. But that Jet Blue flight was a collage of incivility. And in my expert opinion, the bigger civility blunder was committed by the insult-hurling passenger who willingly endangered herself and the other passengers by standing up and opening the bin before the plane came to a full stop. (Clearly everyone who [...]
Whether we’re talking about a table-setting or a handshake, the rituals of etiquette have long held value. And from 2500 B.C. with the first known manners guide the Instructions of Ptahhotep, people have understood that the technical aspects of courtesy; how you hold your fork, or whether you even use one, if you leave your [...]
