Penelope Paik is founder and CEO of Civility Concepts in Hawaii, USA. In addition to being an APEC 2011 trainer and a Master Trainer for People Skills, and a certified Human Relations Trainer for the US Air Force. She is also a candidate for Master Trainer status and a member of the International Civility Trainers’ Association and a member of the Association of Image Consultants International. Building on her Master’s degree in Speech Communication from University of Minnesota, and a degree in English from University of Hawaii, Penelope has expanded her communications expertise to include an ambassador role for the AICI Civility Counts Project, publishing a co-author book The Power of Civility, and most recently, taking on the role of Director of Affiliate Operations- Hawaii, for Civility Experts Worldwide.
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