THE Organizational Civility Scale Workplace Civility Assessment Now Available
Did you know that you can measure symptoms of incivility at work, including stress indicators, ability to cope with change, job satisfaction, courtesy, and incivility? And, based on those measurements, you can predict how incivility [...]
Civility in the grocery store- I couldn’t believe it!
I thought I was dreaming. But as I scrambled to gather up the pancake fixings I had dropped in the shock of the moment, I realized that I had in fact just heard the Bluetooth-clad [...]
Go Jump Out of a Plane
Steven Slater behaved badly. But that Jet Blue flight was a collage of incivility. And in my expert opinion, the bigger civility blunder was committed by the insult-hurling passenger who willingly endangered herself and the [...]
Traditions
Whether we’re talking about a table-setting or a handshake, the rituals of etiquette have long held value. And from 2500 B.C. with the first known manners guide the Instructions of Ptahhotep, people have understood that [...]
The Perfect Apology – Advice from Louise Fox
You had good intentions, but somehow things got out of hand. Your brother-in-law pushed your buttons and although you tried to keep your mouth shut, you just had to say something. Now you now regret [...]